BirdEye also sends real - time notifications if a client's business receives a negative review on any supported platform, enabling the client to take steps to turn a bad customer experience into a positive one. (entrepreneur.com)
A few months ago, the producers of CBC Marketplace called me in to help out with their now - annual Canada's Worst Cellphone Bill special, wherein they document the stories of some of the worst customer experiences they can find. (canadianbusiness.com)
According to a study done by American Express in 2014, 60 % of people said they always share a bad customer experience with others. (inc.com)