With the accident happening only days before their departure date, their trip deemed non-refundable by the tour operator which means the family would not received their money back from the tour operator. (travelguard.ca)
If you are arriving to the hostel less than 24 hours before the departure time of the tour full payment must be made to confirm your booking. (vietnambackpackerhostels.com)
We will write to you around 10 weeks before your departure date with the precise arrival and departure times. (greatcruisejourneys.com)