This person would work to address borrower complaints and educate borrowers on their rights. (studentloans.net)
There is no relationship between the Department's scores and the volume of borrower complaints about a collection agency's tactics; (studentloanborrowerassistance.org)
In the current report, the Ombudsman reviewed borrower complaints about difficulty they experienced trying to transition from default to an income - based repayment plan. (studentloans.net)