It doesn't help that most businesses measure their performance in three - month cycles. (inc.com)
Ultimately, a law firm is a business; a normal business measures key performance indicators and so should a firm. (evolvelawnow.com)
When Duke University's Fuqua School of Business measured the NPS of its MBA program in October, the school found that it hit an impressive 67, 10 points lower than the Welch Institute. (fortune.com)