This is the reason more law firms are investing in client journey mapping. (good2bsocial.com)
Your clients are human, and creating a positive client journey means creating an experience that is flexible rather than one - size - fits - all. (clio.com)
There's a lot more great information on the podcast, including statistics and examples of success to use when trying to make a case for client journey mapping at your firm. (good2bsocial.com)