His most frequent paper and presentation topics are on retention and billing, timekeeping, client service and the development of client service standards by lawyers and law firms, the use of experts and practice civility. (mcinnescooper.com)
Supervise company employees to ensure they comply with set client service standards in carrying out job duties (jobdescriptionandresumeexamples.com)
Maintained and constantly review client service standards. (resumemycareer.com)