"Complaint resolution" refers to the process of successfully addressing and solving problems or issues that customers have expressed dissatisfaction or concern about. Full definition
If you have a complaint about the service you have received, you have a right to access your company's complaint resolution process. (statefarm.ca)
Increased call center customer complaint resolution by 40 %. (jobhero.com)
In order to be successful in handling calls from beneficiaries and others, you must have a strong customer service and complaint resolution skill set. (ziprecruiter.com)