As a primary point of contact for patients in the health care process, medical assistants are in an influential position to reduce barriers to screening through practice improvements and committed action. (aama-ntl.org)
Assist Billing Specialist with customer service phone calls / first point of contact for any patients who call with billing questions. (ziprecruiter.com)
Since this is a support role, dental assistants are required to possess exceptional customer service skills as they are usually the first point of contact for patients entering into a facility. (coverlettersandresume.com)