"Customer defections" refers to the situation where customers stop doing business with a particular company and switch to its competitors. Full definition
• Skilled in maintaining the highest level of customer satisfaction and the lowest rate of customer defection without sacrificing profitability. (resumemycareer.com)
Created and implemented plan to increase customer loyalty in the Chicago market, reducing customer defections by 10,800 year over year. (jobhero.com)
Strategized and implemented projects to reduce customer defections and cost containment plans. (jobhero.com)