"Customer grievances" refers to the complaints or issues that customers may have about a product or service. It includes any problems, dissatisfaction, or dissatisfaction that customers express towards a company or its offerings. Full definition
Referred unresolved customer grievances to designated departments for further investigation (jobhero.com)
• Contributed to customer satisfaction by addressing customer grievances and finding effective solutions. (resume-now.com)
Answered a high volume of inbound calls in order to re mediate customer grievances in accordance with per - established company guidelines and procedures. (jobhero.com)