Another key motivation of these changes is to provide a consistent customer service model to student loan borrowers. (studentloans.net)
There's a lesson there: In 2016, according to a Gartner survey, 89 percent of companies expect to compete using customer service models — up from 36 percent in 2010. (entrepreneur.com)
At Airbnb, she helped to define a new customer service model for the travel and hospitality industry, as it underwent a systemic transformation. (altschool.com)