Ask them about the quality of customer service of the company they dealt with and make it a point to figure out everything possible about the situations when the company settled a claim. (allinsuranceinfo.org)
Empowerment is the key to the almost fanatical customer service of companies like Zappos. (entrepreneur.com)
But 1800PetMeds has the most amazing customer service of any company I have come across! (1800petmeds.com)