When I complained about it, I actually got a reasonable customer service person who said I should have gotten a replacement after the second problem. (madgeniusclub.com)
For one week each quarter, have your best customer service person on the floor greeting your customers (hopefully by name very soon). (premierwineblends.com)
Just because your bank's customer service people know what they're doing, doesn't always mean they are the most efficient. (complexsearch.com)