Process between 15 - 20 service requests daily via help desk software and inbound phone calls to provide timely responses to customers and ensure team keeps pace with incoming service request volume. (livecareer.com)
Web based service desk software with help desk support, ticketing system, asset management and knowledge base. (capterra.com)
Supported internal employees and end user customers through the use of help desk software with system and support issues in regards to desktops, laptops, servers and networking questions. (jobhero.com)