Specifically he comments on «the methodologies used to define and understand user needs by way of direct customer contact». (slaw.ca)
Choice of words and mentioning of associated skills in a cover letter can do wonders especially if you are applying for a position that involves direct customer contact. (coverlettersandresume.com)
Using power play words to communicate your abilities is important — especially if you are in a position where direct customer contact can not be avoided. (coverlettersandresume.com)