In forums, you have to hire staff who understand the forums, and who have built or can build trusting relationships with forum participants. (socialmediagovernance.com)
I did pick up upon the general consensus any decision to delete or block forum participants was not a very balanced one. (plentyfishofdating.com)
One forum participant wrote that she gained insight into how she was contributing to her problems. (marriageguardian.com)