"Frontline services" refers to the essential and immediate services that are directly provided to the public, such as healthcare, emergency response, or customer support. Full definition
«Reducing such public subsidies to trade unions is a practical way that councils can save money, to keep council tax down and protect frontline services for local residents - including union members themselves. (conservativehome.blogs.com)
It also suggests that although the schools gained extra income upon conversion, little of this additional money was spent on frontline service such as extra teachers or learning resources. (educationbusinessuk.net)
Governments must meaningfully engage with the experts in frontline service delivery rather than seeing them as an afterthought. (croakey.org)