A grievance procedure is a way for individuals to raise and resolve complaints or dissatisfaction with a person or organization. It provides a structured process for people to express their concerns and seek resolution. Full definition
Even in the best of workplaces, issues and complaints will likely arise from time to time - small and large businesses alike find it essential to have grievance procedures in place. (rocketlawyer.com)
Escalating conflict, overuse of grievance procedures indicate that another less expensive, less stressful and more -LSB-...] (mfi.ie)
Foxconn noted that there is a formal grievance procedure for workers to raise concerns. (scientificamerican.com)