The phrase "impartial mediator" means a person who helps resolve a disagreement or conflict by being fair and unbiased, without taking sides or having any personal interest in the outcome. Full definition
Mediations, advisory opinions and hearings are conducted by impartial mediators and hearing officers who do not have personal or professional interests that would conflict with their objectivity in the proceeding. (mass.gov)
In appropriate circumstances, Don believes in the value of an independent and impartial mediator providing assistance to the parties in their negotiations by seeking to identify and promote common interests through a cost - effective, expedient, creative and confidential process. (tdslaw.com)
If that doesn't work, you can then seek help from the servicer's ombudsman, an impartial mediator who will take a look at the situation, identify problems and help settle the issue, Norwood said. (magnifymoney.com)