The second day was largely devoted to learning about human - centered design and completing an empathy mapping exercise, in which we were encouraged to view the justice system from the perspective of a self represented litigant who was acutely affected by justice barriers. (winklerinstitute.ca)
The top 3 access to justice barriers as identified by respondents all pertained to the issue of self - representation: (ajrn.org)
If this hunch — and without a study that correlates access to justice barriers with the decline in divorce this is all this can be — turns out to be correct, what are the consequences for our society, and does it matter? (representingyourselfcanada.com)