Develop and provide interactive, hands - on training to new call center environments so agents and supervisors have a strong understanding of function, features, and how to optimize operations. (livecareer.com)
Position Description A call center manager trains new call center employees, helps to develop new scripts and procedures for placing and receiving calls, keeps a record of call center activity, and reports data to company management. (greatsampleresume.com)
Essential Duties and Responsibilities of a Call Center Manager • Recruits, hires, and trains new call center employees. (greatsampleresume.com)