But, after looking over the list of action items for moving forward I have to ask myself: Would I have really wanted to missed those steps anyway? (garymclaren.com)
You can alleviate the confusion surrounding ownership of the customer experience by outlining specific action items for each department at each stage of the customer journey. (inc.com)
Responsibilities include scheduling meetings, recording meeting minutes, composing correspondence, and following through on action items. (flexjobs.com)