First, shortly after I formed our Company one of our largest law firm customers came to us with a problem. (invoiceprep.com)
Having a personal touch with clients is one of the most important aspects of delivering exceptional law firm customer service. (lexicata.com)
So, acknowledging the importance of customer service, and knowing what clients consider as key components to law firm customer service, the question becomes how can your firm begin improving? (aderant.com)