People making a request may not understand your budget limitations, current workload or competitive pressures. (entrepreneur.com)
Except with the express consent of the person making the request, a health insurer may not disclose to the policyholder: (1) the address, telephone number, or any other personally identifying information of the person who made the request or child for whose benefit a request was made; (2) the nature of the health care services provided; or (3) the name or address of the provider of the covered services. (cunamutual.com)
If you know the person making the request (having spent time with them for this purpose) the logistical questions fall away and you find yourself responding according to WHO they are and what you know about them (anniversary, attending a funeral, preparing a garden, etc). (redeeminggod.com)