There are four important dimensions to leadership in a service environment such as a pet store: creating a shared vision, developing teamwork, leveraging change and encouraging personal authority. (petbusiness.com)
Personal authority becomes a tool for building a team, for making others serve the mission of the institution. (gse.harvard.edu)
Although personal authority means different things to different pet stores and to different employees, it never means giving employees unlimited freedom to do whatever they want. (petbusiness.com)