An ombudsman is someone appointed within the government or a private organization to investigate complaints against poor administration of programs. (studentloans.net)
It is fuelled by a great many legitimate grievances such as poor administration and the evidence of corruption made public by the Car Wash Operation, but it is also led by the prejudices of a privileged social class which discourages more widespread support for the movement. (blog.politics.ox.ac.uk)
In some areas, poor administration became so bad that the Government removed the council's responsibility and passed it to private contractors (eg the London Borough of Hackney). (politics.co.uk)