In fact, 66 percent of customers will take their business to a competitor if they experience poor customer service at a company. (entrepreneur.com)
That said, however, sometimes rules really are made to be broken: the rule book should not become an excuse for poor customer service or an obstacle to great service. (canadianbusiness.com)
66 % of consumers who have switched brands have done so because of poor customer service. (workjam.com)