It's better looking, better equipped, and a much more premium passenger car, but it's not perfect. (cnet.com)
The exclusive check - in service lets premium passengers check in at their own designated area with customer service representatives who assist with all individual travel requirements. (businesstravelerusa.com)
And many premium passengers will be worse off under the new system, though changes make the program increasingly complicated and as a result many won't realize it. (viewfromthewing.boardingarea.com)