Some owners may already have an idea of which contractor they trust, whether through prior interactions or through personal recommendations. (aphw.com)
Collecting the «digital bread crumbs» (clues left by the client in prior interactions) can provide great insight into behavior and preferences. (entrepreneur.com)
«When pressed, they gravitated toward contacts with whom they had extensive histories of prior interaction, even if that meant missing out on potential value,» note the authors. (inc.com)