The phrase "refund process" refers to the steps or actions that need to be taken to return money to a customer after they have returned a product or canceled a service. Full definition
In addition, these applicants will not be refunded their processing fees. (slaw.ca)
The exchange or refund process looks like it's simple and easy as well, so you don't have to get stuck with glasses you don't like. (thefashionablehousewife.com)
In some instances, these additional measures might increase refund processing time. (hrblock.com)