While most social customer care programs are likely administered by a brand's customer service team, the marketing department can and should be a dedicated partner. (toprankblog.com)
If your brand isn't on the path to providing social customer care, now is the time to consider making moves. (toprankblog.com)
If you want to future - proof your business, you must become obsessed with excelling at social customer care. (inc.com)