The program succeeds in large part because of the extensive training and ongoing technical support staff members receive, to prevent laptops from becoming appliances that sit on a shelf and collect dust. (educationworld.com)
Lack of technical support staff and adequate time to figure out how to use the equipment, set it up, and test it was another hurdle. (citejournal.org)
The new facility will be announced later this year, we're told, and will initially house customer - facing technical support staff. (techspot.com)