The phrase "to break the ice" means to initiate a conversation or activity in order to make people feel more comfortable and less awkward in a new or tense situation. Full definition
The open - ended questions help break the ice with your client or group and encourage lively discussion. (wholeperson.com)
Their communication features and flirt feature help break the ice in finding someone special if you're a bit shy to send out a private message. (bestdatingsites.com)
Follow these tips to help break the ice in social situations and get on your way to forging lasting business relationships. (entrepreneur.com)