Generation Y in particular prefers to be contacted by text over a phone call, and now, thanks to caller ID, people of all ages let calls go to voicemail if they don't recognize the number or just don't want to talk. (medreps.com)
During our 12 hour shifts, we are not answering calls and letting go to voicemail and will follow up the next day. (biggerpockets.com)
The insurance itself was great but the agents are never in the office and they don't return calls the phone goes to it voicemail all the time.so if u like good insurance and bad customer service that's the place to go... (local.dmv.org)