Their responsibilities are coordinating staff meetings, managing staff, supervising student conduct, enforcing behavior codes, handling crisis situations, and acting as a positive role model on and off residence hall. (jobhero.com)
They should be able to provide all services with courtesy even in times of severe distress and be able to handle crises in a professional manner. (coverlettersandresume.com)
As an outsider looking in, you can also learn from their mistakes and prepare your own business for handling crises with more grace. (entrepreneur.com)