The practice of bumping passengers from overbooked flights is no longer just part of doing business. (cnbc.com)
United Chief Executive Oscar Munoz on Wednesday apologized to Dao, his family and United customers in an ABC News interview, saying the company would no longer use law enforcement officers to remove passengers from overbooked flights. (fortune.com)
Another initiative is underway which involves automated bidding on overbooked United flights. (pointsmilesandmore.com)