«The more Canadians are aware of the CCTS, the more effective the CCTS will be in fulfilling its mandate to resolve consumer complaints with communication service providers,» said Jonathan Bishop, a research analyst for the Public Interest Advocacy Centre. (moneysense.ca)
Participating retailers also agree to display ratings education signage, provide training information for sales associates and resolve consumer complaints regarding lack of enforcement of the RCC Code by store associates. (esrb.org)