It's rare that a successful company can continue to operate with grace and humility with their most vulnerable customers. (happyselfpublishing.com)
Ensure staff are adequately trained to recognise and understand potentially vulnerable customers at renewal and be able to offer flexible options to help address needs (where necessary). (politics.co.uk)
Consider if additional communication, for example a telephone call, is needed to help vulnerable customers through the renewal process. (politics.co.uk)