The retailer has begun to share feedback with vendors and has taken a range of actions based on web reviews. (fastcompany.com)
Most of the reported shortcomings found in web reviews I either don't notice or can't find. (thewirecutter.com)
In light of this, the team introduces a design - feature - opinion - cause relationship (DFOC) method that can extract design intelligence from unstructured web reviews. (sciencedaily.com)