That's not to say you need a force of 3,000 employees monitoring round the clock to scale social customer service efforts. (blog.hubspot.com)
Many companies that do social customer service know there are so many canned responses that it feels like the opposite of what social media is supposed to be — you know, social. (blog.hubspot.com)
If your brand is strategically focused on delivering the best customer service in your industry, we'll develop a social strategy to enable social customer service. (findandconvert.com)