He / She will exceed member expectations by providing first call resolution with insight and product knowledge. (flexjobs.com)
Ensure first call resolution of problems, handle calls effectively, explain and position products and processes, recognize sales opportunities and upgrade customers. (flexjobs.com)
• Provided superior and knowledgeable customer service and support, assisted, and resolved up to 30 incidents per shift related to computer hardware and remote connectivity with 75 % first call resolution record. (resumemycareer.com)