«Our biggest issue was that we lacked reliable statistics about our performance, ticket first - response rate, first resolution rate, satisfaction ratings and industry benchmarks,» she explains about the company's 62 - member strong customer - care team. (inc.com)
You have to remember that this is still an E Ink device, so it doesn't give you instant resizing, but it does register the command to change the text size, at first the resolution is a little low, but it quickly renders in the nice sharp text you'd expect. (pocket-lint.com)