The term hospitality encompasses a wide array of job descriptions which may include almost everyone who is providing direct customer services in a hospitality environment such as a hotel. (coverlettersandresume.com)
Crew members work in the food service industry and are responsible for providing direct customer care. (coverlettersandresume.com)
Specifically he comments on «the methodologies used to define and understand user needs by way of direct customer contact». (slaw.ca)