Sometimes they'll even transfer you to a customer retention department whose sole purpose is to entice you to keep your card. (thesimpledollar.com)
Credit card retention departments have significantly more latitude in what they can do with fees and interest rates to keep customers happy. (stockmonkeys.com)
Each bank operates differently when a customer wants to cancel a card, most banks have some sort of retention department to retain the customer. (takeoffwithmiles.com)