A
desk agent is a person who works at a desk, usually in a hotel or airport, to help guests with things like checking in, making reservations, or providing information.
Full definition
Use the following
front desk agent resume sample as a guide to create your own professional resume.
In a hotel front
desk agent resume, demonstrate your achievements and skills in handling the reception area while providing exceptional customer service.
I have been a sales rep for the last four years, and I am looking to become a
help desk agent with your company.
Core skills: Based on job listings we looked at, employers want Hotel Front
Desk Agents with these core skills.
And for the employer, the sample job description provided above can be used as a template in making one for the new front
desk agent position you are recruiting for.
Trained front
desk agents on hotel software and emphasized the importance of a strong focus on customer service.
Hotel Front
Desk Agents make phone or in - person reservations, greet guests, handle customer requests, check out guests and process payments.
Having the knowledge of front
desk agent job description will give you an idea of the kind of duties, tasks, and responsibilities to expect to perform if hired for the position.
Therefore, we've structured this professional front
desk agent cover letter sample as a writing guide to demonstrate an effective approach.
Help
desk agents usually work with a team, provide support to every aspect of a company, solve problems, improve efficiency, and work at a fast pace.
We arrived at the hotel shortly after 12:00 pm and, after a wait of around 5 minutes, a front
desk agent appeared, took our details and checked us in.
I imagine since wifi isn't free for all guests, the front
desk agents sometimes forget to hand them out to qualified guests.
Our
service desk agents can answer any questions you may have and assist you with your booking.
Since front
desk agents interact with the general public, they need to possess exceptional customer service and communication skills.
A strong sense of customer service is required, as Hotel Front
Desk Agents spend much of their time interacting with the public.
Entry - level help
desk agent sought for a short - term, six month, temporary job troubleshooting and resolving technical issues, installing software, updating system records.
The next section of the front
desk agent resume sample covers the candidate's qualifications.
Education requirements are minimal, and most Hotel Front
Desk Agents make display of a high school diploma in their resumes.
Avoid including general information that is not relevant to the front
desk agent job you are seeking, such as personal interests or job experience in another field.
Specific examples carry a lot of weight in this industry, so pay close attention to the accomplishments we included in the professional front
desk agent cover letter sample.
Experienced science & languages tutor, customer service consultant, and front
desk agent with... and cultures.
The
front desk agent resume sample concludes with the education section, showing that the candidate has an associate degree in hospitality.
The job description of front
desk agents in most organizations consists of the following tasks, duties, and responsibilities in the example below:
Front
desk agents work in different sectors including the hospitality and travel sector where their job description entails receiving each customer and guest that walks into the organization.
Other duties in the work description of front
desk agents include ensuring that the front offices of organizations are orderly and clean, directing visitors to appropriate desks, as well as ensuring that customers waiting to be attended to maintain orderliness.
Everything is right outside your door... restaurants, shopping, etc... The hotel itself is in good condition and was renovated 2 years ago (as the front
desk agent stated).
Working full - time as a front
desk agent at The Hilton and playing music with my friends keeps me busy the most.
I worked as a front
desk agent last year in Miami Beach, so I commend any individual who does the position well.
Upon my return to the Westin a few days later, a different front
desk agent remembers me from the prior stay.
As I checked in, the front
desk agent warmly greeted me and described some of the hotel's amenities, inviting me to visit the second - floor Lexicon Lounge, where guests are served wine and cheese every evening.
Watch this page for our favorite Santa Barbara specials with our local partners, or ask a Front
Desk agent when you check in.
Excited for the couple, the front
desk agent began addressing their needs immediately, beginning with the officiant.
When we had an issue with the electronic key, the front
desk agent accompanied us to the room and assisted with the «temperamental» lock.
My plan was to try and see if I could get this waived at the front desk, but the front
desk agent instead told me it would be $ 5 / day to park.
Here's a sample cover letter for help
desk agents so you see what it could look like:
Frontline technical support agent working one - on - one with end users and
support desk agents to resolve both HSI and FiOS related troubles
The strongest samples resumes for Hotel Front
Desk Agents list duties such as: making reservations, greeting guests, taking phone calls, handling correspondence, managing check - in operations, and answering to inquiries.
They may need to juggle their duties by acting as a front
desk agent too.
FRONT
DESK AGENT REPORTS TO: Front office manager POSITION SUMMARY: Represents the hotel to the... Coordinates room status updates with the housekeeping department by notification housekeeping of...
Phrases with «desk agent»