Requires a high school diploma or equivalent and six months
of contact center experience.
Contact center representatives in fulfilling their obligations follow up on customers to ensure they are satisfied with received products or services.
Improve customer interactions and agent productivity with our powerful, easy - to - use
contact center software in the cloud.
I am an experienced
contact center director with extensive knowledge in call center sales, support, business analysis, management and employee development.
The job of a representative at a company's
contact center where customers can make complaints and inquiries involves various functions.
It can take a customer's order bit by bit, or it can let them connect with a human customer service rep at its
virtual contact center.
Our
national contact center operates at all hours to ensure prospective clients reach you when they need you the most.
To obtain a senior leadership position to apply my sales and
contact center expertise to maximize productivity, efficiencies and profitability.
Had sole responsibility to ensure that proper controls and procedures for both payroll and
HR contact center were put in place and maintained.
Seeking role within an organization pursuing
innovative contact center strategies supporting corporate objectives with years of experience in technology, telecom, client relations and executive management.
Dynamic highly motivated professional on Executive Team, overseeing the day to day training and quality assurance functions for high volume
inbound contact center.
Extensive leadership of engineers in the call /
contact center environments around the world developing a diverse background of all aspects of call centers.
Contact center software solutions and services that enable businesses to manage and optimize customer communications.
Experienced in call center and
contact center operations, workforce management, financial analysis, forecasting, compliance, and business process design.
You can also contact the BMV Customer
Contact Center for more information by phone at (888) 692-6841 or via e-mail.
Tags for this Online Resume: Call Center, Insurance, Medicare, Telemarketing, Budgeting,
Firepond Contact Center, Operating Budget, Annuity, BDC, Health Insurance, inside sales, sales representative, sales, account manager
The Detroit - based sales and marketing company specializes in providing inbound and outbound
contact center services for several industries, including real estate.
Areas of Expertise Operations Management
Contact Center Management Performance Management Company Ethics and Values Training Customer Satisfaction Enhancement
With more than 20 years experience in Customer Service, I am a highly effective
Contact Center Manager with extensive experience identifying, hiring and mentoring associates in a fast - paced team environment.
In this exclusive interview, Burkland talks about using the latest cloud -
based contact center technologies...
CAREER SUMMARY Results - driven and growth - focused management executive with more than 18 years of progressive success
in contact center management for small to medium - sized business and Fortune 500 corporations.
''... the Arise platform demonstrates that a virtual model removes many of the negative perceptions associated
with contact center work.
Accumulated and analyzed
contact center performance data for adherence, scorecards, trend analysis, results vs. standards, individual vs. site performance and schedule improvement opportunities.
* Track and communicate project status, issues, risks and decisions to senior management * Led Cisco
Unified Contact Center Enterprise Project.
The AYS Call Center is a world class
outsourced contact center services provider which provides reliable, cost effective and innovative services.
Tags for this Online Resume: call center management, Group Operations Manager, Strong working knowledges of
contact center industry, multi-channel customer support (Chat, E-Mail and Phone), Hiring, Interviewing, operational reports analysis, implementation of new business, Call Center, Complaints
• Certified Project Management Professional (PMP) • 5 + years managing Cisco Unified
Contact Center Enterprise (UCCE) deployments & upgrades • On shore and off shore call center project...
My experience
includes contact center solutions architecture, user and business requirements, product development / program management, proposal responses, object - oriented and structural design...
The following teams report to me -
Contact Center Operations, Roadside Assistance, Network Training, Customer Experience & Loyalty Programs, Customer Insights & Reporting and CRM Systems - and through them I am able to drive our ability to delivering a better customer experience today than we did yesterday.
Headquartered in San Ramon, California, Five9, Inc. is a provider of
cloud contact center software for the digital enterprise.
Pinpoint knowledge gaps and create opportunities to coach 1 - on - 1 with
contact center employees to make sure everyone understands essential information.
Professional experience in Outsourcing
Contact Center sales, direct to consumer marketing, Business to Business sales and lead generation.